A no-show happens when a customer misses their appointment without canceling. NeverGhost reduces no-shows by sending automated SMS reminders before appointments—typically 24 hours and 2 hours before. Simple reminders dramatically increase the chances customers actually show up.
By default, customers get two reminders: one 24 hours before their appointment and another 2 hours before. You can customize this based on your business needs.
NeverGhost sends reminders only. Customers can reply to confirm, but rescheduling and cancellations happen through your existing booking system or by calling your business directly.
We're built for service-based small businesses like salons, dental offices, fitness studios, therapy practices, and any business where appointment no-shows cost you money.